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Our Sales Policies

Our 30 Day Guarantee

We want you to be 100% satisfied with your Cockpit USA purchase. If at any time within the 30 days of receiving your order, you are not 100% satisfied with your purchase, you may return or exchange your unworn or unused purchase to us, complete with original hang tags attached. Any items damaged will not be accepted back for a refund under our 30 Day Guarantee. Please return your order via insured and pre-paid UPS or U.S. mail for your protection. We cannot accept returns of custom orders.


Sincerely,

Jacky Clyman, Executive Vice President of Cockpit USA

 

Refunds & Exchanges

We honor exchanges and refunds for purchases from Cockpit USA only, for a period of 30 days from date of delivery as long as all tags are on the products and they are not worn or damaged. To expedite handling of your returns and exchanges, please include your proof of purchase and mail to: Cockpit 725 New Point Road, Elizabeth, NJ 07201. Attn: Returns. Please note: We do not refund shipping & handling charges.

Please Download & Print the following form to ease the Refund/Exchange Process : [Refund & Exchange Form]

For returns sent from outside the U.S.A., please declare the items as "U.S.A. goods being returned to the manufacturer" so that your package does not incur duties. We cannot be responsible for any duties and taxes levied on merchandise and/or any returns or exchanges held in Customs. If making an exchange, please include the correct shipping & handling with your returned goods.

If your original order included a “free item”, the cost of the promotional item’s original price will be deducted from your return if it is not included with your return.

 

Watch Warranties

Watches are guaranteed by Cockpit USA for 30 days from date of delivery. After this period, return to manufacturer as indicated in watch instructions.

 

Order Processing

Please allow a maximum 2-4 business days for your order to be processed before shipping. Orders are not processed on weekends or nationally recognized holidays.

 

Phone Order

Need help placing your order? Give us a call at toll free 1-800-354-5514 or call 1-212-575-1616 x 29 to reach a customer service representative. If the lines are busy, please leave a message providing a day time phone number or e-mail address where you can be reached.

 

Mail Order

To place your order by mail, please print out our Mail Order Form, fill out the order form completely and mail to: 15 West 39th Street, 12th Floor, New York, NY 10018

Note: The name and address under “ORDERED BY” must contain the same name and information as on the check or credit card. Be sure to include your name, address, email and daytime telephone number in case we have a question or a problem delivering your order. Please make check or money order payable to “Cockpit USA”. Your check must be pre-printed with name, address and check number.

 

Fax Order

You can fax your Cockpit Catalog order to 1-212-575-1636. Be sure to include your daytime phone number and e-mail address where you can be reached. If a transmission problem occurs, please mark your second fax as duplicate.

 

We Ship UPS International

Our international orders are shipped via UPS. All orders over $1,000 qualify for free shipping. International customers are responsible for all duties, brokerage fees, and taxes on their order.

Note: Shipping charges do not include duties, brokerage fees, and/or taxes on international orders. Canadian customers can refer to the UPS Rates for Customs Clearance into Canada form. International customers should contact their Customs for an estimate on their country’s duty, brokerage fees, and taxes.

 

Shipping in the USA

If shipping to a P.O Box, or APO/FPO address, please select USPS (United States Postal Service) to ship your order. UPS does not ship to P.O Boxes, or APO/FPO. For an estimate on your shipping rate and taxes, please use our Shipping Estimator in our Shopping Cart. All orders over $1,000 qualify for free ground shipping.

 

For any further questions, please contact our customer service team

Telephone: 1-212-575-1616   •   Email: info@cockpitusa.com