Our 30 Day Guarantee
We want you to be 100% satisfied with our Cockpit USA catalog merchandise. If not, please return to us your unworn or unused purchase, complete with original hang tags attached. Return must be made within 30 days for a refund or exchange. Please return via insured and pre-paid UPS or U.S. mail for your protection.
Sorry we cannot accept returns of custom orders.
Jacky Clyman (Exec. Vice Pres. Cockpit USA.)
Use of Information by Cockpit USA
To place your order by mail please click here and print out the mail order form which needs to have complete information under numbers 1 thru 4. Then Mail to: 15 West 39th Street, 12th Floor. New York, NY 10018
Note: Name and address under “1. ORDERED BY” must contain same name and information as on check or credit card. Make check or money order payable to “Cockpit USA”. Check must be pre-printed with name, address and check number.
For quick service have your order form completed before calling toll free 1-800-354-5514. Also, please provide a day time phone number or e-mail address.
You can fax your order to 1-212-575-1636. Be sure to include your day time phone number, e-mail address. If a transmission problem occurs, please mark your second fax as duplicate.
If you have additional questions about availability, size, colors, etc, please call our customer service number 1-212-575-1616 x 24. Mail all correspondence to: Cockpit USA 15 West 39th Street, 12th Floor. New York, NY 10018, Attn: Cockpit USA.
Express Delivery, Continental U.S.A.
(Merchandise CANNOT ship before credit card verification)Add the following to shipping & handling.
- 3-4 Business days, add $15.00
- 2 Business days add $25.00
UPS cannot deliver to P.O Boxes, APO/FPO. Sorry, no Saturday delivery. Alaska, Hawaii, Puerto please add $15.00 to base shipping & handling listed. If not clear call 1-212-575-1616 x 24 for exact shipping charges.
We Ship UPS International
All other foreign orders add 25% of "Total Price of Items" ordered, plus $20 for handling and insurance on line G on order form. Duties, Brokerage Fees & Taxes are paid by the customer.
Refunds & Exchanges
We honor exchanges and refunds for purchases from The Cockpit USA catalog only, for a period of 30 days from date of delivery. To expedite handling of your returns and exchanges, please include your proof of purchase and mail to: Cockpit 15 West 39th Street, 12th Floor. New York, NY 10018. Attn: Online store Department. Please note: We do not refund shipping & handling charges.
When Returning Merchandise to Cockpit USA from Outside the U.S.A. (Including Canada): Please declare items as U.S.A. goods being returned to the manufacturer so that your package does not incur duties. We cannot be responsible for any duties and taxes levied on merchandise and/or any returns or exchanges held in Customs. Please include correct shipping & handling for exchange.
Watches are guaranteed by Cockpit USA for 30 days from date of delivery. After this period, return to manufacturer as indicated in watch instructions.
Mail List Preference
We make our mailing list available to carefully screened companies whose products might be of interest to you. If you do not wish to receive such mailings, please tell us when placing an order or requesting a catalg. Prices quoted for all merchandise in this catalog are subject to change without notice. Prices in our catalog may differ from the prices in our Cockpit USA retail stores or on our website.
For any questions, comments or to order a catalog.
E-mail us at firstname.lastname@example.org